Shipping Policy
Thank you for choosing Aurem Ateliers! We are committed to ensuring your jewellery reaches you securely and promptly. Below are the details of our shipping policy:
Processing Time
- All orders are processed within 7-14 business days.
- Custom or made-to-order items may take longer to prepare. Please check product descriptions for specific timelines.
Shipping Rates & Delivery Times
We offer the following shipping options:
Shipping Method Estimated Delivery Time Cost
Standard UK Shipping 2-5 business days £5
Express UK Shipping 1-2 business days £10
International Shipping 7-14 business days £18
Note: Delivery times are estimates and may vary due to unforeseen circumstances such as postal delays or customs processing.
Free Shipping
- We offer free UK shipping on orders over £100
- Free shipping will automatically apply at checkout if your order qualifies.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number (if applicable).
- You can use the tracking number to monitor your shipment via [Courier Service Namel's website.
Lost or Delayed Packages
- While we strive to ensure every order reaches you on time, delays or lost packages can occasionally occur due to factors beyond our control.
- If your order hasn't arrived within the expected delivery time, please contact us with your order number, and we'll assist you promptly.
Damaged or Incorrect Orders
We take great care to package your jewellery securely. However, if your item arrives damaged or incorrect, please reach out to us within 48 hours of delivery at auremateliers@gmail.com with:
- Your order number.
- Photos of the damaged/incorrect items
We will work to resolve the issue quickly with a replacement or refund.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact us at:
• Email: auremateliers@gmail.com
Thank you for shopping with Aurem Atelier. We truly value your trust and support!